Frequently Asked Questions (FAQ) of Exness Trading Terminals

How do I solve glitchy code or text appearing in MT4 when changing language?

Metatrader 4 doesn’t fully support the standard encoding system, Unicode, and so in some cases where the language is changed, the font can present as glitchy and unreadable.

Follow these steps to reverse this:

1. Open Control Panel in Microsoft Windows.
2. Depending on the View by setting in Control Panel, follow this path:
   1. View by:Small/Large icon Region.
   2. View by: Category Clock and Region Region.

3. Navigate to the Administrative tab and then click Change system locale.
4. Select your language of choice for MT4, and then OK. You may need to restart your computer for the changes to take effect.
5. Launch MT4, and now the glitchy font will be replaced by the language selected.

If there is still an error, you may need to install the appropriate font pack for your operating system depending on the language. Do contact our multilingual Support team for further help if the steps above did not resolve your error.
 

Can I run multiple trading terminal applications on my PC at the same time?

MT4 and MT5 at once:

Running MT4 and MT5 at once is possible; simply open them both up. The only restriction is that the trading accounts be managed on the appropriate application; MT4-based trading accounts on MT4 and MT5-based trading accounts on MT5.

Multiple MT4/MT5 at once:

It is also possible to run multiple instances of MT4 and MT5 at the same time on the same PC, but this does require some planning. This may be useful to manage multiple trading accounts at the same time since only a single trading account can be managed at a time in the MT4/MT5 applications.

If you would like to manage multiple trading accounts for MT4, it may be easier to use MT4 Multiterminal, but recommend reading the linked article to weigh your options.

How to set up:

The key is installing multiple copies of MT4/MT5 but use different destination folders for each installation; as many different folders are required as the amount of different MT4/MT5 applications you want to run at once. This process works the same for both MT4 and MT5.

Initial Setup:

1. Download MT4 or download MT5 from the Exness website.
2. Run the installer, and click Settings when presented in the launcher.
3. Change the destination of the Installation folder by clicking Browse.
4. Find a location on the PC you desire, then click Make New Folder and select this folder as the destination (you can name this folder whatever you want, but remember the path for launching later).
5. Click Next to continue the installation and then Finish once done.
6. Log in to MT4/MT5 with a trading account:
   1. Follow this link for logging in to MT4.
   2. Follow this link for logging in to MT5.

7. Next, repeat steps 2-6 but choose a different installation folder, and follow the steps to log in for each. You can do this as many times as you need, once per additional MT4/MT5 application, you want open at the same time.

Launching multiple installed MT4/MT5 applications:

You cannot use the shortcut created in the start menu to open different instances of the application. Instead, you will need to locate the .exe file in the installation folder created for each MT4/MT5 application and run it.

For MT4: the .exe file is located in the MT4 root folder and is called: terminal.exe.

For MT5: the .exe file is located in the MT5 root folder and is called: terminal64.exe.

You can right-click the .exe file to Copy, then Paste shortcut wherever is convenient, and then use these shortcuts instead of navigating to the folders each time.

How can I check my current leverage setting?

In order to check the leverage setting on a trading account, simply follow these steps:

1. Log in to your Exness Personal Area.
2. Click the cog icon on your chosen trading account, and select Account Information.
3. Your leverage setting will be displayed within the popup.

What trading terminals can I use to trade?

Exness provides a wide variety of trading terminal options for you to choose from, as per your convenience. Read on to learn more.

If you are using a desktop or a laptop, you can use one of the below:

1. MT4 (Linux and Windows)
2. MT5 (Linux and Windows)
3. Multiterminal (Windows)
4. WebTerminal
5. Exness Terminal (Only for MT5 accounts)

If you are using a mobile phone for trade, you can use one of the below:

1. MT4 Mobile App (iOS and Android)
2. MT5 Mobile App (iOS and Android)
3. Trading terminal inbuilt in the Exness Trader App

There you have it. Pick one (or more), and you are ready to get started with trading.

Can I have the same server for different types of trading accounts?

Yes. This is possible.

You can have different types of trading accounts (viz, Standard Cent, Standard, Pro, Raw Spread, and Zero) on the same server. This facilitates trading on Multiterminal if desired because, in order to trade on it, you need multiple accounts belonging to the same server.

Example:

Say you have a Pro account and a Standard account on the Real2 server. You can log in to the MT4 Multiterminal, choose the Real2 server and place trades on both accounts with a single click.

Can I place a trailing stop order with a mobile terminal?

Does my open position close when I log out of the terminal?

No, any positions open when you log out will remain active until you manually close them yourself. However a Stop Out can occur while you are not logged in and close your positions automatically.

Another possibility to be aware of is Expert Advisors (EAs) and scripts, if installed, can also close positions while you are offline if they are run with a Virtual Private Server (VPS).

 

How can I find my terminal login and server?

Follow these steps to find this information:

1. Log in to your Personal Area.
2. From My Accounts, click the account’s settings icon to bring up its options.
3. Select Account information and a pop-up with that account’s information will show up. Here you will find the MT4/MT5 login number and your server number.

Note that in order to log in to your trading terminal you need your trading password as well which is not displayed in the Personal Area. If you have forgotten your password, you may reset it by clicking Change trading password under settings as seen earlier. Login information like MT4/MT5 login or server number are fixed and cannot be changed.

Can I use my MT5 account ID to access MT4?

Accounts created for a certain trading platform are exclusive to that platform and cannot be used for access to any other trading terminals.

Thus, MT5 account credentials can only be used for logging in to the desktop, mobile and web versions of the MT5 platform. Similarly, MT4 account credentials can also only be used on MT4 desktop, mobile and web platforms, and not on MT5.

Why do I see Exness Technologies when logging in to my MT4/MT5 terminals?

Due to the recent update of our agreement with Metaquotes, you may now be seeing the company name as Exness Technologies Ltd. on the terminals, instead of Exness Ltd.

All mobile versions of MT4 (including Multiterminal) and MT5 will reflect this change. Desktop terminals installed after the name change will display the company name as Exness Technologies Ltd, while Desktop terminals installed before the name change will still continue to display the company name as Exness Ltd.

Note that irrespective of whether you see Exness Ltd or Exness Technologies Ltd, the functionality of the trading terminals remains the same and is unaffected by this name change.

Can I use Expert Advisors (EA) on mobile trading terminals?

Unfortunately adding or using Expert Advisors (EA) on mobile trading terminals is not possible; it is only available on MT4 and MT5 desktop trading terminals.

Follow the links to find more about which EAs come default with trading terminals, or about the various mobile trading options available with Exness.

What timezone does MetaTrader follow?

The MetaTrader platform follows Greenwich Mean Time which is GMT+0. Please note that this is set by default according to Exness servers and cannot be changed.

 

What can I do to speed up MT4/MT5?

There is no guaranteed way to improve the speed or performance of the MetaTrader 4 or MetaTrader 5 trading terminals. However there are a few actions that may help if you are running into freezing, slow down, chart lagging, etc.

Reduce Max Bars

This should help lighten your computer’s processing load leading to quicker responses.

1. Open MT4/MT5
2. Select Tools Options Charts.
3. Find the Max Bars in Chart, lowering the number by 50%. You can go lower, but test this setting for an improvement first.

With the number of bars needing to be rendered lower, the overall performance should increase.

Optimising RAM

Even the most modern of devices can benefit from optimization of RAM, especially when you consider how many different features MT4/MT5 are constantly running. Disabling some of these background features will not impact your day-to-day trading at all and can improve performance.

1. From Tools Options Server: remove the tick from Enable News.
2. From the Market Watch Window, disable or hide all instruments that you do not plan to use; this will save some of your computer’s memory.
3. Similarly, close all charts that you are not currently using.
4. If you are running any Expert Advisors, consider disabling any logging functions as this eats into your computer memory.
5. Restart MetaTrader from time to time, as this clears out the memory.

Create an optimised user profile

Use the built-in user profile to easily load settings that optimise performance. Then you can easily toggle these settings as needed:

1. Set your preferences as needed.
2. File Profiles Save As: then give your new profile a name.
3. Now you can simply return to Profiles and load your optimised profile from the list whenever needed.

Custom Indicators

If you are using custom indicators, please be aware that some may not be optimised and can impact performance; however, the default indicators that come with MetaTraders are optimised so should not impact performance.

Although there are endless ways that could potentially help performance, these are the most likely to work for MetaTrader users specifically.

Can I change the timezone shown in MT4/MT5?

By default, no - the timezone cannot be changed. However there are a number of indicators available online that can do this.

We recommend searching “metatrader clock indicator”, researching the results for ratings, testimonials and other indications of quality before choosing which to download.

Can I change my trading account from MT4 to MT5?

Unfortunately you cannot change an account type once it is created, however you can choose the type of account while you are creating it.

The types of accounts we offer under each platform are:

How can I receive news in the trading terminal MT4/MT5?

Economic news from FxStreet News is available on MT4 and MT5 trading platforms by default and can be found in the News tab.

In case you don’t see it, you can follow the below mentioned steps to enable it:

For MT4/MT5 Desktop terminal users:

1. Log in to your trading platform.
2. In the toolbar, click Tools Options.
3. In the Server tab select Enable News.

You can view the news from the News tab located in the Terminal section on the bottom.

For MT4/MT5 iOS mobile terminal users:

1. Open the application.
2. Select Settings News.

For MT4/MT5 Android mobile terminal users:

1. Open the application and go to the Main Menu.
2. Select Settings Enable News.

You can view the news directly from the News tab.

Note: If using Demo accounts or Standard Cent accounts, you will only be able to see the header of the news, not the entire article.

How to close an Order in the trading terminal

Closing an order

This is the typical approach to closing an order, and the most commonly used method. Some steps may be skipped by enabling one-click trading.

To enable one-click trading: Tools Options and then ticking the One-Click Trading box under the Trade tab; note the disclaimer and tick ‘I Accept the Terms and Conditions’ before clicking OK to enable.

To close an order:

1. Find your open order in the Trade tab in your trading terminal.
2. Here are multiple ways to initiate the close:
   1. Double-click on it to open up the Order window, then select the yellow Close button.
   2. Click the X icon next to the entry in the trade tab; this method closes the order instantly with one-click trading enabled.
   3. Right-click the entry in the trade tab to open the Order window, then select Close Order; this method closes the order instantly with one click trading enabled.

3. The order is now closed.

Partial close of an order

This approach allows you to close a specific volume of an open order.

To partially close an order:

1. Find your open order in the Trade tab in your trading terminal.
2. Double-click on it to open up the Order window.
3. Set the amount you wish to close under Volume then click the yellow Close button
4. The amount set to close in your order will now be closed.

Partial orders are archived in the History tab as any closed order would be.

‘Close by’ function

The close by function allows the simultaneous closing of hedged orders, or even multiple pairs of hedged orders. The advantage is that only one spread is paid when closing multiple spreads, rather than spread being charged twice (once for each side of the hedged order).

Example:

Trader A and Trader B both have a pair of hedged orders open.

• Trader A closes each half of the hedged order individually, resulting in 2 spread charges.
• Trader B closes both halves of the hedged order at once using the close by function, which results in a single spread charge (as both halves are closed at the same time).

Remember: if two hedged orders are closed individually, 2 spreads will be paid. In contrast, Close By lets you close two hedged orders simultaneously resulting in a single spread paid.

Close by lets you use the price of the order you close with, so you can control the spread charged by ensuring you close against the desired price. Close by is only available when there are opposite positions of the same instrument with matching suffixes.

Full and multiple close by

Close by can be used to close fully or partially, as required, with an option to close multiple pairs of hedged orders at once. Close by functionality is available in MT4 and MT5, but multiple close by is exclusive to MT4.

Full close by:

1. Double-click on either hedged order in the Trade tab to open the Order window.
2. Under Type, select Close By and then select the order in the area that has appeared.
3. Click the yellow Close button.
4. The hedged orders are now closed.

Multiple close by:

This only works when there are 3 or more hedged positions open in MT4.

1. Double-click on any hedged order in the Trade tab to open the Order window.
2. Under Type, select Multiple Close By, then click the yellow Close button.
3. ALL hedged orders will be closed; any remaining unhedged orders will stay open.

For the closure of both orders, the spread is shown to be charged by the open price, while spread is shown as zero for second hedged order. If there is remaining volume after partial closing of hedged order by close by function, this will be displayed as a new order and assigned a unique ID number and when this is closed it will receive the comment ‘partial close’.